i. Have read, understood, and agree to be bound by the Co-Parenting Companion Terms and Conditions.

ii. Consent to participate in the services provided under the purchased package or subscription.

Your intention is to resolve conflict with your co-parent quickly, maintain appropriate boundaries, communicate respectfully, and facilitate a healthy relationship between your children and both parents.

iii. Have completed the required online information form during the purchase process. This form gathers relevant details to enable Co-Parenting Companion to provide tailored services.

ii. Intend to resolve conflict with their co-parent quickly, maintain appropriate boundaries, communicate respectfully, and facilitate a healthy relationship between their children and both parents.

i. Co-Parenting Companion Compass Membership is a paid subscription service that includes online courses, a private Facebook Group and group coaching calls. Paid subscribers, and those on the free trial (where offered), will be able to access content in the online student portal.

ii. A Membership-lite option may be offered from time to time that offers access to course content only, with no live group coaching inclusions.

iii. Members may be invited from time to time to participate in 1:1 or group coaching programs. Participation in these programs is voluntary and may involve additional fees, which will be outlined to the participant before consent. Members are under no obligation or expectation to participate in any additional group or 1:1 co-parenting coaching.

iv. Members will receive the most benefit in the first 12 months, as this covers the key components of co-parenting skills and tasks across the calendar year. There are no lock-in contracts beyond the length of the subscription currently paid.

v. The Co-parenting Coach will not provide a forum for members to meet outside group coaching calls. However, members may choose to make their own arrangements to meet outside of the program, and if so, this will have no relationship with Co-Parenting Companion.

vi. Group Coaching calls will include up to thirty members. Where a group call is fully subscribed, additional times will be added so that all paid members may have the opportunity to attend a live coaching call.

vii. Membership includes:

i. One or both co-parents are entitled to schedule and attend a free, no-obligation “Discovery Call” to determine if this is the right service for their needs. Where a parent does not attend a scheduled free Discovery Call, they have the option of booking a paid Discovery Call as replacement. If Tiffany Rochester determines that a coaching package or Collaborative Process could be suitable for the parents, they will be provided with a detailed quote of the coaching package.

ii. Co-Parenting Companion will invite you to schedule an individual intake appointment for each party (by zoom or in person), to be attended after the parent has completed the online component of the package (“Co-Parenting Intensive Reset”). At the end of or shortly after the intake meetings, your Co-Parenting Coach will provide you with a suggested course of coaching to achieve the goals you have identified. This may include 1:1 coaching sessions with each party and 1:2 coaching sessions. This may be offered as a package.

iii. You may terminate your arrangement with Co-Parenting Companion with two weeks’ written notice. Where a package has been purchased, the unused portion of the package may be refunded at the discretion of Co-Parenting Companion.

iv. Clients are encouraged to supplement their 1:2 coaching with a subscription to Co-Parenting Companion – Compass Membership. Doing so will likely increase the effectiveness of the coaching package; however, a subscription is not a condition of 1:2 Coaching.

v. Participants cannot elect to attend 1:1 Coaching (except where specified above and with a transparent agreement with the co-parent as part of a 1:2 Coaching package) whilst they are engaged with 1:2 Coaching.

vi. Where one party ceases 1:2 coaching sessions, it will generally not be possible for the other co-parent to continue with other services provided by Co-Parenting Companion, other than in exceptional circumstances. The determination of whether exceptional circumstances exist is at the sole discretion of Tiffany Rochester.

i. Co-Parenting Companion will invite you to schedule an intake appointment (by zoom or in person). At the end of or shortly after the intake meeting, Tiffany Rochester will provide you with a suggested course of coaching to achieve the goals you have identified. You will agree to attend up to the maximum number of sessions indicated by Tiffany Rochester.

ii. You may terminate your arrangement with Co-Parenting Companion with two weeks’ written notice. There is no lock-in contract regarding the number of sessions you will attend.

iii. Clients are encouraged to supplement their 1:1 coaching with a subscription to Co-Parenting Companion – Compass Membership. Doing so will likely reduce the number of coaching sessions required; however, subscription is not a condition of 1:1 Coaching.

i. Co-Parenting Companion – Intensive Reset & Compass Membership is provided online through zoom and an online LMS. You are responsible for the costs associated with setting up the technology needed so you can access the LMS and participate in video conferencing. There will be no registration costs for using zoom or the LMS.

ii. For zoom consultations and accessing the LMS, you will need access to:

iii. Live Coaching Calls: A confidential, quiet space where other people on the premises (particularly children) are out of earshot.

iv. The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.

i. Co-Parenting Companion Coaching (1:1 and 1:2) is provided in person or online through zoom, and may include content provided on a LMS. You are responsible for the costs associated with setting up the technology needed so you can access the LMS and participate in video conferencing. There will be no registration costs for using zoom or the LMS.

ii. For zoom consultations and accessing the LMS, you will need access to:

i. Electronic provision of services, including email, telephone, zoom and text messaging, may be provided by the Coach and Co-Parenting Companion staff. Scheduling is done by email, telephone and an online booking portal.

ii. Co-Parenting Companion may use email to deliver some services to augment or follow up on coaching sessions. In these cases, we may provide updates, invoices, account statements, summaries, draft parenting plans or memos, educational resources or exchange information. Based on the nature of the service provided, these email communications may include information about you, your co-parent, and your children.

iii. When consenting to the provision of services by telephone or electronically, it is essential to appreciate both the risks and benefits, including insufficiency, misunderstandings due to lack of visual clues and context, and technological failures.

iv. While efforts are made to protect privacy when providing services by telephone or electronically, the same degree of confidentiality provided during in-person office sessions is not possible. The limitations include the possibility of interceptions of communications while these are occurring. Every effort must be made from both Co-Parenting Companion and your end to minimise interruptions during video or telephone contacts (e.g. turning off mobile phones, locking the door, etc.). Towards this end, you agree to make these efforts and, further, to advise the Co-Parenting Companion Coach you are communicating with at the time if someone comes into the room you are in or is within earshot.

v. Please keep in mind that other individuals (new partner, child, adolescent, others living in your home) may be able to access information, sensitive or otherwise, communicated electronically or by telephone between you and the Co-parenting Coach in your own home or workplace. As noted, the information shared may be about others, not only you. Any communications provided by the Coach or administrative assistant are intended for you and not for others, unless agreed to otherwise. By signing this informed consent form, you are confirming to Co-Parenting Companion that you have taken reasonable steps to secure the electronic devices you choose to use to communicate with the Coach (mobile phones, tablets, computers, etc.). This would include having a confidential password and adequate firewalls. You further agree not to allow others (e.g., your children of any age, new partner, parent, friend, relative, etc.) access to any communications sent to you from Co-Parenting Companion unless an agreement is reached in advance that the particular communication is appropriate to share with others. (Please see separate Privacy Policy for more information on privacy).

i. The Co-Parenting Intensive Reset is a standalone program with a fixed fee that is payable in full at the time of registration. Payment plans may be offered from time to time at the sole discretion of Co-Parenting Companion.

ii. Fees for the Co-Parenting Intensive Reset include all live group coaching sessions, access to the online learning modules, and supporting materials as advertised.

iii. Fees are non-refundable except as required under Australian Consumer Law. In exceptional circumstances, program credits or deferrals may be offered at Co-Parenting Companion's discretion.

iv. Any additional services or coaching requested beyond the scope of the Intensive Reset will incur separate fees, which will be quoted at time of service.

i. Fees for masterclasses and other once-off ticketed events are payable in full at the time of registration.

ii. Registrants acknowledge that all ticketed events are non-refundable except as required under Australian Consumer Law. Transfer of tickets to another event or individual may be considered at Co-Parenting Companion’s discretion.

iii. Event inclusions, such as recordings or materials, are clearly outlined at the time of registration.

ii. Three-monthly Subscription, when offered:

i. For Ad-Hoc consultations, fees are paid at time of booking.

ii. Fees for packaged services are payable in full prior to commencement of the package.

iii. No further coaching shall occur when amounts are outstanding on the account.

iv. Co-Parenting Companion shall charge fees for all professional services performed according to the terms of this Agreement, including administrative matters, document and correspondence review (where requested). All costs will be advised and agreed to in advance. Co-Parenting Companion may adjust all fees annually.

v. The hourly service rate (+GST where applicable) per 50-minute consult will be advised in writing before an agreement is made.

vi. There is a late account fee of $25 (+GST where applicable) for any accounts outstanding for more than five business days.

vii. No split-billing arrangements will be entered into.

i. Fees for the Co-Parenting Intensive Reset are non-refundable, except as required under Australian Consumer Law.

ii. In exceptional circumstances, Co-Parenting Companion may offer a credit or deferral to a future program at its sole discretion.

iii. If a participant cannot attend live sessions, recordings will be made available for a limited time on the LMS. No refund will be provided for missed live sessions.

iv. The program is a group-based service; individual adjustments or alternative arrangements are not available once the program has commenced.

i. You may cancel your subscription at any time. Your Membership will cease at the end of your current payment cycle (Three-monthly, or monthly). You may also cancel your subscription by following the instructions inside the Co-Parenting Companion Compass – Home Base or emailing admin@coparentingcompanion.au. Partial refunds will generally not be provided.

ii. After commencement of the paid subscription (at the end of the free trial, when offered), a full or partial refund of the subscription fee will be granted at the discretion of Co-Parenting Companion, and ordinarily only in circumstances where Co-Parenting Companion terminates a participant’s subscription per the terms of Part 3h (above).

iii. If an automatic payment is declined or returned, your subscription will be automatically cancelled.

iv. You will be sent an automated request to update your credit card information when your card is close to expiring. Stripe manages this service, and their terms and conditions are listed on their website.

v. There is no refund payable for any missed live coaching calls. Recordings of all live calls will be available on the LMS.

vi. Pre-booked 1:1 coaching sessions, when included in the Membership or purchased as an additional add-on, may be cancelled by the participant up to 72 hours before the session time without penalty. These must be re-booked before the current subscription cycle ends. Co-Parenting Companion will not offer refunds for expired or unused 1:1 coaching sessions.

i. The participant may cancel pre-booked coaching sessions up to 72 hours before the session time without penalty. These must be re-booked before the end date of any purchased package (where applicable). Co-Parenting Companion will not offer refunds for expired or unused coaching sessions.

ii. Where adhoc consultations are offered, appointments cancelled with less than 72 business hours notice may be charged 50% of the fee, and appointments cancelled with less than 24 (twenty-four) business hours’ notice may be charged at full fee independent of the reason for the cancellation (i.e. Monday and Tuesday appointments must be cancelled by 5.00 pm on the previous Friday).

iii. For 1:2 Coaching Clients, the parents will each be responsible for bills arising from their own cancellation with insufficient notice or failure to attend a scheduled appointment.

i. Fees for masterclasses and other once-off ticketed events are non-refundable, except as required under Australian Consumer Law.

ii. Transfer of tickets to another event or individual may be considered at Co-Parenting Companion’s discretion if requested at least 72 hours before the scheduled event.

iii. No refund will be provided for missed events. If a recording is included in the event fee, it will be made available to registered participants as advertised.

i. Co-Parenting Companion is a coaching service. Although Ms Tiffany Rochester is a registered psychologist, this is not a psychological service, and I will not be receiving psychological services, treatment, advice or therapy in the course of my participation in any service provided by Co-Parenting Companion;

ii. I am not an existing client or parent of a client of Ms Tiffany Rochester, and I have not accessed psychological services provided by Ms Tiffany Rochester for myself or my child within the past two years;

iii. As a result of my participation in Co-Parenting Companion services, I am precluded from accessing psychological services provided by Ms Tiffany Rochester for a minimum period of 6 months from the completion of any of the Co-Parenting Companion coaching programs;

iv. I have read and understood the Co-Parenting Companion Privacy Policy.