Terms & Conditions

1. Overview of Co-Parenting Companion

a. Co-Parenting Companion is a high-quality, evidence-based Co-parenting Coaching service to coach separated co-parents to have a collaborative, healthy co-parenting relationship.

b. Our clients are people who desire to resolve conflict with their co-parent quickly and who want to facilitate a healthy relationship between their children and both parents. It is not a suitable service for high conflict separations or those whose circumstances with their co-parent involve allegations of physical, sexual, emotional, psychological or financial abuse.

c. Co-Parenting Companion offers different levels of coaching according to Client needs and preferences. Participation in one course, offer, or individual coaching does not obligate the client to participate in any further coaching or offers from Co-Parenting Companion. Some of the options include:

i. Co-Parenting Companion – Compass Membership is a paid subscription-based program that includes online courses and live group coaching calls. This training and coaching model provides co-parents with concise guidance grounded in science on how to confidently co-parent children week-by-week. Additionally, it provides in-depth information on the most common pitfalls that throw co-parenting off course, with simple strategies to get back on track, and focuses on self-care and self-compassion. Membership is paid on a monthly or three-monthly basis. Live group coaching calls provide the opportunity to problem-solve issues that multiple community members may be facing, maximising learning opportunities together whilst minimising financial outlay. Calls may include direct teaching, break-out rooms, and opportunities for role-plays. Clients will never have their own co-parent in attendance at the same group coaching live call, and will not be able to view recordings of coaching calls attended by their co-parent. This is managed through “Co-Parenting Network” and “Co-Parenting Community” enrolment options (allocated after purchase). Recordings of live calls are made available for a limited time on the LMS (Learning Management System) for those who cannot attend live. Co-Parenting Companion reserves the right to edit recordings prior to publication, or to withhold publication of a recording, at its discretion. It is best suited for co-parents who want to improve their co-parenting behaviours regardless of whether their co-parent intends to do the same. Group coaching provides the opportunity for like-minded values-aligned parents to meet together and support and cheerlead each other in positive co-parenting attitudes and behaviours.

ii. Co-Parenting Companion 1:1 Coaching is a private coaching service provided by zoom or in person. Your Co-parenting Coach will work with you on your goals in parenting and co-parenting. A tailored coaching plan will be developed with you, with a quote for service provision.

iii. Co-Parenting Companion 1:2 Coaching is a private coaching service provided by zoom or in person for separated parents where both parties desire to work together on parenting and co-parenting goals. Your Co-parenting Coach will work with you on your goals in parenting and co-parenting. A tailored coaching plan will be developed with you, with a quote for service provision. In discussion with the Co-Parenting Companion Coach, clients may be offered a consult-by-consult arrangement, or a structured package to meet predetermined goals. It is ideal for:

1. Parents in the early stages of separation, including how to tell the children, initial separation arrangements, setting up healthy communication and boundaries in the new separated relationship and working together to establish a Parenting Plan. Your Co-Parenting Companion Coach will not make any decisions regarding the children’s parenting time with each parent or residential care. This option is sold as a two-part package, with the first part requiring completion of the online Co-Parenting Intensive Reset, and the second part requiring a five-ten consult commitment completed within six months.

2. Parents who would like coaching to quickly return to or establish a healthier co-parenting relationship in dealing with specific issues that have come up for their children or their co-parenting dynamic.

2. Structure of Co-Parenting Companion

a. Your Co-Parenting Coach will provide you with intake forms, a Waiver, Terms, Conditions and Consent Form. Clients agree to the following:

i. Your intention is to resolve conflict with your co-parent quickly, maintain appropriate boundaries, communicate respectfully, and facilitate a healthy relationship between your children and both parents.

ii. The circumstances of your separation do not involve substantiated allegations of physical, sexual, emotional, psychological or financial abuse.

b. Additional prerequisite for 1:2 and 1:1 Coaching: Participants agree that they do not want to resolve matters through adversarial litigation and accept that Co-Parenting Companion may terminate the provision of service if the participant takes an adversarial litigation pathway.

c. Additional prerequisite for Co-Parenting Companion Compass Membership: Your co-parent has not already enrolled in the group. Co-parents cannot attend the same group as each other. For this reason, there is a “Co-Parenting Community” and “Co-Parenting Network” option.

d. Structure of Co-Parenting Companion Compass Membership:

i. Co-Parenting Companion Compass Membership is a paid subscription service that includes online courses, a private Facebook Group and group coaching calls. Paid subscribers, and those on the free trial (where offered), will be able to access content every week.

ii. A Membership-lite option may be offered from time to time that offers access to course content only, with no live group coaching inclusions.

iii. Members may be invited from time to time to participate in 1:1 or group coaching programs. Participation in these programs is voluntary and may involve additional fees, which will be outlined to the participant before consent. Members are under no obligation or expectation to participate in any additional group or 1:1 co-parenting coaching.

iv. Members will receive the most benefit in the first 12 months, as this covers the key components of co-parenting skills and tasks across the calendar year. There are no lock-in contracts beyond the length of the subscription currently paid.

v. The Co-parenting Coach will not provide a forum for members to meet outside group coaching calls. However, members may choose to make their own arrangements to meet outside of the program, and if so, this will have no relationship with Co-Parenting Companion.

vi. Group Coaching calls will include up to thirty members. Where a group call is fully subscribed, additional times will be added so that all paid members may have the opportunity to attend a live coaching call.

vii. Membership includes:

1. Online instructional videos provided through a LMS and downloadable materials.

2. Live group coaching video calls (on zoom), including hot seat coaching (1:1 coaching in front of the group, only when the member has requested this opportunity). By consent, members may also choose to participate in roleplays and general discussion. These calls will be recorded and made available to all enrolled participants to view but not download.

3. Optional 1:1 coaching sessions. These may be included in the program as a gold tier membership or offered as an optional service for an additional specified fee. Opting into any additional fee-based service is entirely optional.

4. From time to time, a Subscription to Co-Parenting Companion – Compass Membership may be included as part of a 1:2 or 1:1 coaching package, or as an optional add-on.

e. Structure of 1:2 Coaching:

i. One or both co-parents are entitled to schedule and attend a free, no-obligation “Discovery Call” to determine if this is the right service for their needs. Where a parent does not attend a scheduled free Discovery Call, they have the option of booking a paid Discovery Call as replacement. If Tiffany Rochester determines that a coaching package or Collaborative Process could be suitable for the parents, they will be provided with a detailed quote of the coaching package.

ii. Co-Parenting Companion will invite you to schedule an individual intake appointment for each party (by zoom or in person), to be attended after the parent has completed the online component of the package (“Co-Parenting Intensive Reset”). At the end of or shortly after the intake meetings, your Co-Parenting Coach will provide you with a suggested course of coaching to achieve the goals you have identified. This may include 1:1 coaching sessions with each party and 1:2 coaching sessions. This may be offered as a package.

iii. You may terminate your arrangement with Co-Parenting Companion with two weeks’ written notice. Where a package has been purchased, the unused portion of the package may be refunded at the discretion of Co-Parenting Companion.

iv. Clients are encouraged to supplement their 1:2 coaching with a subscription to Co-Parenting Companion – Compass Membership. Doing so will likely increase the effectiveness of the coaching package; however, a subscription is not a condition of 1:2 Coaching.

v. Participants cannot elect to attend 1:1 Coaching (except where specified above and with a transparent agreement with the co-parent as part of a 1:2 Coaching package) whilst they are engaged with 1:2 Coaching.

vi. Where one party ceases 1:2 coaching sessions, it will generally not be possible for the other co-parent to continue with other services provided by Co-Parenting Companion, other than in exceptional circumstances. The determination of whether exceptional circumstances exist is at the sole discretion of Tiffany Rochester.

f. Structure of 1:1 Coaching:

i. Co-Parenting Companion will invite you to schedule an intake appointment (by zoom or in person). At the end of or shortly after the intake meeting, Tiffany Rochester will provide you with a suggested course of coaching to achieve the goals you have identified. You will agree to attend up to the maximum number of sessions indicated by Tiffany Rochester.

ii. You may terminate your arrangement with Co-Parenting Companion with two weeks’ written notice. There is no lock-in contract regarding the number of sessions you will attend.

iii. Clients are encouraged to supplement their 1:1 coaching with a subscription to Co-Parenting Companion – Compass Membership. Doing so will likely reduce the number of coaching sessions required; however, subscription is not a condition of 1:1 Coaching.

3. Relationship with The Same Mountain

a. Ms Tiffany Rochester operates Co-Parenting Companion. Ms Tiffany Rochester is a registered psychologist who provides psychological services at The Same Mountain.

b. While Ms Tiffany Rochester is a registered psychologist, the Co-Parenting Companion Program is not a psychology service.

c. By consenting to coaching services provided by Co-Parenting Companion, participants acknowledge that they are participating in a coaching program and are not receiving psychological services from Ms Tiffany Rochester.

d. To avoid any potential conflicts of interest arising, clients or parents of clients of Ms Tiffany Rochester cannot be accepted as clients of any Co-Parenting Companion program within at least two years of cessation of psychological services provided by Ms Tiffany Rochester.

e. Similarly, clients of Co-Parenting Companion, and their children, cannot be accepted as clients of Ms Tiffany Rochester within a minimum of 12 months of completion of any Co-Parenting Companion coaching subscription, group, or program.

f. Any requests for cross-referral or registration between former clients of Ms Tiffany Rochester and Co-Parenting Companion will be assessed on a case-by-case basis and will only be accepted at Ms Tiffany Rochester’s discretion, depending on the individual circumstances.

g. In the course of participating in the Co-Parenting Companion programs, issues may arise that, in Ms Tiffany Rochester’s professional opinion, are beyond the scope of the coaching relationship. If this occurs, a participant may be advised to see their GP and obtain a referral to consult with an appropriate clinician.

h. Ms Tiffany Rochester may, at any time and at their sole discretion, terminate a participant’s registration in the Co-Parenting Companion Program if Ms Tiffany Rochester considers it appropriate to do so. In the event of termination of a participant’s enrollment in the Co-Parenting Companion program on this basis, a partial refund of the participant’s registration fees may be provided for any unused portion of service.

4. Privacy and Disclosure of Personal Information

a. As part of your participation in the Co-Parenting Companion Program, Co-Parenting Companion needs to collect and record your information.

b. Our Privacy Policy is available on our website, which we request you read.

c. You will also be asked to consent to our Waiver.

d. Additional terms for Co-Parenting Companion Compass Membership members: In attending live Group Coaching calls and participating in the Facebook Group, members commit to maintaining respectful and non-derogatory language towards each other and their co-parents, ensuring that their comments do not defame or harm any other person; and upholding the confidentiality of other group members.  You acknowledge that if any group member breaches your privacy outside the group or engages in defamatory or harmful conduct, Co-Parenting Companion is in no way responsible or liable for the actions of that group member, and you agree not to bring proceedings against Co-Parenting Companion in respect of any such conduct.

5. Technology Requirements

a. Co-Parenting Companion – Compass Membership:

i. Co-Parenting Companion – Compass Membership is provided online through zoom and an online LMS. You are responsible for the costs associated with setting up the technology needed so you can access the LMS and participate in video conferencing. There will be no registration costs for using zoom or the LMS.

ii.  For zoom consultations and accessing the LMS, you will need access to:

a. A computer (preferred), tablet or phone with a camera and speakers or headphones.

b. An internet connection.

iii. Live Coaching Calls: A confidential, quiet space where other people on the premises (particularly children) are out of earshot.

iv. The privacy of any form of communication via the internet is potentially vulnerable and limited by the security of the technology used.

b. Co-Parenting Companion Coaching (1:1 and 1:2):

i. Co-Parenting Companion Coaching (1:1 and 1:2) is provided in person or online through zoom, and may include content provided on a LMS. You are responsible for the costs associated with setting up the technology needed so you can access the LMS and participate in video conferencing. There will be no registration costs for using zoom or the LMS.

ii. For zoom consultations and accessing the LMS, you will need access to:

1. A computer (preferred), tablet or phone with a camera and speakers or headphones.

2. An internet connection.

3. A confidential, quiet space where other people on the premises (particularly children) are out of earshot.

c. Acknowledgement of Risk in Technology:

i. Electronic provision of services, including email, telephone, zoom and text messaging, may be provided by the Coach and Co-Parenting Companion staff. Scheduling is done by email, telephone and an online booking portal.

ii. Co-Parenting Companion may use email to deliver some services to augment or follow up on coaching sessions. In these cases, we may provide updates, invoices, account statements, summaries, draft parenting plans or memos, educational resources or exchange information. Based on the nature of the service provided, these email communications may include information about you, your co-parent, and your children.

iii. When consenting to the provision of services by telephone or electronically, it is essential to appreciate both the risks and benefits, including insufficiency, misunderstandings due to lack of visual clues and context, and technological failures.

1. In the event of a technology failure when using zoom for 1:1 and 1:2 coaching, your Co-parenting Coach will call you by telephone at the number you provide for backup at the time of scheduling.

2. In the event of a technology failure when using zoom for Group Coaching, your Co-parenting Coach will provide you with a video recording of the Group Coaching call.

iv. While efforts are made to protect privacy when providing services by telephone or electronically, the same degree of confidentiality provided during in-person office sessions is not possible. The limitations include the possibility of interceptions of communications while these are occurring. Every effort must be made from both Co-Parenting Companion and your end to minimise interruptions during video or telephone contacts (e.g. turning off mobile phones, locking the door, etc.). Towards this end, you agree to make these efforts and, further, to advise the Co-Parenting Companion Coach you are communicating with at the time if someone comes into the room you are in or is within earshot.

v. Please keep in mind that other individuals (new partner, child, adolescent, others living in your home) may be able to access information, sensitive or otherwise, communicated electronically or by telephone between you and the Co-parenting Coach in your own home or workplace. As noted, the information shared may be about others, not only you. Any communications provided by the Coach or administrative assistant are intended for you and not for others, unless agreed to otherwise. By signing this informed consent form, you are confirming to Co-Parenting Companion that you have taken reasonable steps to secure the electronic devices you choose to use to communicate with the Coach (mobile phones, tablets, computers, etc.). This would include having a confidential password and adequate firewalls. You further agree not to allow others (e.g., your children of any age, new partner, parent, friend, relative, etc.) access to any communications sent to you from Co-Parenting Companion unless an agreement is reached in advance that the particular communication is appropriate to share with others. (Please see separate Privacy Policy for more information on privacy).

6. Conditions of Purchase and Intellectual Property

a. Co-Parenting Companion’s website, its Co-Parenting Companion Program and all content provided within is the intellectual property of Co-Parenting Companion.

b. The reproduction, exploitation, redistribution or use of all or part of any visual, auditory or software element or document from Co-Parenting Companion’s Website or the Co-Parenting Companion Program is prohibited. You may not distribute or commercially exploit the content except with our express written permission. Nor may you transmit it or store it on any other website or other forms of electronic retrieval system.

c. Co-Parenting Companion expressly reserves all copyright and trademark in all documents, information and materials on our website and provided as part of the Co-Parenting Companion. We reserve the right to take action against you if you breach any of these terms.

7. Fees

a. Co-Parenting Companion – Membership:

i. Three-monthly Subscription:

1. By purchasing a Three-monthly Subscription, you agree to an initial and recurring subscription fee at the then-current Three-monthly subscription rate, and you accept responsibility for all recurring charges until you cancel your subscription. You can cancel your Three-monthly subscription at any time, subject to the terms of our cancellation policy. Subscription fees are subject to an annual review and may increase up to once every 12 months. Subscribers will be given advance notice of any planned subscription price increase.

2.Automatic Three-monthly renewal terms: Co-Parenting Companion will continue to automatically process your Three-monthly subscription fee each three months at the then-current Three-monthly subscription rate until you cancel your subscription. We explain how to cancel your Three-monthly subscription in the “Cancellation & Refund Policy” below and inside the Compass Membership Portal – Home Base.

ii. Monthly Subscription, when offered:

1. By purchasing an Monthly Subscription, you agree to an initial pre-payment of one month of service. After one month and on the anniversary each month after that, you will be billed a recurring Monthly Subscription renewal fee at the then-current Monthly Subscription rate. You may cancel your monthly subscription anytime before the next billing cycle, subject to the terms of our cancellation policy.

2. Automatic Monthly renewal terms: We will bill your credit card for the monthly subscription renewal fee on the monthly anniversary of your paid subscription unless you cancel your monthly subscription before this date. Co-Parenting Companion will continue to automatically process your monthly subscription fee monthly at the then-current monthly subscription rate until you cancel your subscription. We explain how to cancel your monthly subscription in the “Cancellation & Refund Policy” below and inside the Compass Membership Portal – Home Base.

iii. Membership Subscription fees and inclusions are clearly stated at the time of registration. 

a. Co-Parenting Companion 1:2 and 1:1 Coaching

i. For Ad-Hoc consultations, fees are paid at time of booking.

ii. Fees for packaged services are payable in full 48 hours prior to commencement of the package.

iii. No further coaching shall occur when amounts are outstanding on the account.

iv. Co-Parenting Companion shall charge fees for all professional services performed according to the terms of this Agreement, including administrative matters, document and correspondence review (where requested). All costs will be advised and agreed to in advance. Co-Parenting Companion may adjust all fees annually.

v. The hourly service rate (+GST where applicable) per 50-minute consult will be advised in writing before an agreement is made.

vi. There is a late account fee of $25 (+GST where applicable) for any accounts outstanding for more than five business days.

vii. No split-billing arrangements will be entered into.

8. Cancellation & Refund Policy

a. Co-Parenting Companion – Membership:

i. You may cancel your subscription at any time. Your Membership will cease at the end of your current payment cycle (Three-monthly, or monthly). You may also cancel your subscription by following the instructions inside the Co-Parenting Companion Compass – Home Base or emailing admin@coparentingcompanion.au. Partial refunds will generally not be provided.

ii. After commencement of the paid subscription (at the end of the free trial, when offered), a full or partial refund of the subscription fee will be granted at the discretion of Co-Parenting Companion, and ordinarily only in circumstances where Co-Parenting Companion terminates a participant’s subscription per the terms of Part 3h (above).

iii. If an automatic payment is declined or returned, your subscription will be automatically cancelled.

iv. You will be sent an automated request to update your credit card information when your card is close to expiring. Stripe manages this service, and their terms and conditions are listed on their website. 

v. There is no refund payable for any missed live coaching calls. Recordings of all live calls will be available on the LMS. 

vi. Pre-booked 1:1 coaching sessions, when included in the Membership or purchased as an additional add-on, may be cancelled by the participant up to 72 hours before the session time without penalty. These must be re-booked before the current subscription cycle ends. Co-Parenting Companion will not offer refunds for expired or unused 1:1 coaching sessions.

b. Co-Parenting Companion 1:2 and 1:1 Coaching:

i. The participant may cancel pre-booked coaching sessions up to 72 hours before the session time without penalty. These must be re-booked before the end date of any purchased package (where applicable). Co-Parenting Companion will not offer refunds for expired or unused coaching sessions.

ii. Where adhoc consultations are offered, appointments cancelled with less than 72 business hours notice may be charged 50% of the fee, and appointments cancelled with less than 24 (twenty-four) business hours’ notice may be charged at full fee independent of the reason for the cancellation (i.e. Monday and Tuesday appointments must be cancelled by 5.00 pm on the previous Friday). 

iii. For 1:2 Coaching Clients, the parents will each be responsible for bills arising from their own cancellation with insufficient notice or failure to attend a scheduled appointment.

9. Consent to participation in the Co-Parenting Companion Program

a. I confirm that I have read and understood the information in this document about Co-Parenting Companion, and I acknowledge the following:

i. Co-Parenting Companion is a coaching service. Although Ms Tiffany Rochester is a registered psychologist, this is not a psychological service, and I will not be receiving psychological services, treatment, advice or therapy in the course of my participation in any service provided by Co-Parenting Companion;

ii. I am not an existing client or parent of a client of Ms Tiffany Rochester, and I have not accessed psychological services provided by Ms Tiffany Rochester for myself or my child within the past two years;

iii. As a result of my participation in Co-Parenting Companion services, I am precluded from accessing psychological services provided by Ms Tiffany Rochester for a minimum period of 6 months from the completion of any of the Co-Parenting Companion coaching programs;

iv. I have read and understood the Co-Parenting Companion Privacy Policy. 

By purchasing any product or service of Co-parenting Companion I acknowledge I have read and understood the information contained in these Terms & Conditions and have discussed any outstanding questions with Co-Parenting Companion.

Waiver & Release

1. The Co-Parenting Companion is not a psychological service nor a substitute for individual psychological therapy, diagnosis or treatment.

2. You should consult with your relevant health practitioner for a separate referral for mental health assessment and treatment if you need this in addition to Co-Parenting Companion products and services.

3. By purchasing and service or product from Co-Parenting Companion, you acknowledge that you have read and understood this waiver, and agree that:

i. Participation is at the participant’s own risk;

ii. The service is not a psychological service;

iii. You need to make your own enquiries to determine if the information or products are appropriate for your intended use;

iv. In no event will we be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with, the use of Co-Parenting Companion Coaching products and services.

v.  Through our website, products and services you may be able to link to other websites which are not under the control of Co-Parenting Companion. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

By purchasing any product or service of Co-parenting Companion, I acknowledge I have read and understood the information in this Waiver and Release and have discussed any outstanding questions with Co-Parenting Companion.